Questions about the Points and Rewards Program
Q: What is the Rewards Program?
A: It’s a points system that allows you to earn rewards for every order you make from our restaurant. The more points you collect, the more opportunities you have to redeem them for free items or special discounts.
Q: How do I earn points?
A: You’ll earn 10 points for every 1 AED you spend on your order when you order directly through our website, app, or in the restaurant.
Q: How can I redeem my points?
A: Once you reach the required number of points for a reward, you can choose your reward from the “Rewards” section in the app or website, and the points will be automatically deducted.
Q: Can I redeem points for cash discounts?
A: No, points can only be redeemed for specific products or customized discounts available in the Rewards section.
Q: Is there a maximum number of points or an expiration date?
A: Yes, for example, there may be a limit to the total number of points you can hold, and points may expire 12 months after the date they were earned.
Q: Do I earn points when ordering through third-party apps (like Talabat)?
A: (Specify your restaurant’s policy) For example: “You only earn points when ordering through our official app or website. Orders made through third-party platforms are not eligible for points.”
Q: What should I do if my points were not added?
A: Please contact our customer service team with your order ID. We’ll investigate and add the points if eligible.
Q: Can I donate or transfer my points?
A: No, points are linked to your personal account and cannot be transferred or donated, unless we announce special donation campaigns.
A: It’s a points system that allows you to earn rewards for every order you make from our restaurant. The more points you collect, the more opportunities you have to redeem them for free items or special discounts.
Q: How do I earn points?
A: You’ll earn 10 points for every 1 AED you spend on your order when you order directly through our website, app, or in the restaurant.
Q: How can I redeem my points?
A: Once you reach the required number of points for a reward, you can choose your reward from the “Rewards” section in the app or website, and the points will be automatically deducted.
Q: Can I redeem points for cash discounts?
A: No, points can only be redeemed for specific products or customized discounts available in the Rewards section.
Q: Is there a maximum number of points or an expiration date?
A: Yes, for example, there may be a limit to the total number of points you can hold, and points may expire 12 months after the date they were earned.
Q: Do I earn points when ordering through third-party apps (like Talabat)?
A: (Specify your restaurant’s policy) For example: “You only earn points when ordering through our official app or website. Orders made through third-party platforms are not eligible for points.”
Q: What should I do if my points were not added?
A: Please contact our customer service team with your order ID. We’ll investigate and add the points if eligible.
Q: Can I donate or transfer my points?
A: No, points are linked to your personal account and cannot be transferred or donated, unless we announce special donation campaigns.